Reasons for not being able to add/find new accounts

Reason 1. Access Permissions (email id doesn't have access)

If the email you're using to log into Amazon advertising console doesn't have View and Edit permissions for the account, you will not be able to add it to Intentwise. You'll be able to add the account once you have the required permissions.

Reason 2. Account already added

The account could be already added to the platform but is in a disabled state. Sometimes, if it is disabled, it won't appear in the dropdown. You can confirm by checking in the accounts section in the Account Management tab.

There are cases where that account already exists with a different name. In such scenarios, you can check for the account by their Entity ID (for Vendor Accounts) or Merchant Id (For Seller Accounts).

Note: you will find the Entity ID for vendor accounts at the end of the URL when you open the account on the advertising console and the Merchant ID for Seller accounts from Amazon Seller Central > Settings > Account Info > Business Information > Your Merchant Token. For sellers, the Merchant ID starts with "A" and for vendors, it starts with Entity.

Reason 3. User ID - Role on Intentwise

Your user ID for the Intentwise platform might be set up as an Analyst. An Analyst role doesn't have the permissions to add a new account. You can reach out to your admin to either add the account on your behalf or update your permissions.

Reason 4. Lost access

The account will not show up on the Intentwise platform if there is any change in the email ID which had access to the Amazon account. In this case, you'll have to provide access again with the new email ID.

Reason 5. Associated with another organization

The account might be associated with another organization on the Intentwise platform. We can look into this if you can share the following details: