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Unable to see data in Data Destinations?

Read this article for the most common reasons for not being able to see account(s)/data in the data destinations and how you can resolve it.

Jaydip Vadher avatar
Written by Jaydip Vadher
Updated over a week ago

Are you facing trouble seeing your Amazon accounts/ data in the Intentwise Analytics Cloud data destinations like Looker Data Studio, Power BI, Tableau, Big Query, or other connected databases?

Read this article to learn the reasons and how you can resolve it.

Reasons for not being able to view data in the data destination

Intentwise provides a powerful connection into looker data studio, allowing you to visualize your data in a custom way. If you run into issues with data flow into your LDS report, follow these steps to troubleshoot this issue. If you still encounter issues, you can open a help ticket with Intentwise support.

1) Are you connected to Looker Studio?

Navigate to your data sources page in Intentwise Analytics Cloud

Ensure your Looker Studio connection is enabled

2) Are you using the same email id on Intentwise as your LDS report?

Check the email of your Intentwise account and compare to the Google account singed into your LDS dashboard. If these aren't the same, you will need to reconnect via your email account.

To do this, you can click 'Connect with Gmail' in the looker data studio section of the data destination page

Allow up too 24 hours for this connection to enable

3) Refresh data connections on LDS

On your looker report, click edit and navigate to 'manage added data sources'. Then look for the data source with issue and click edit

Look for the 'refresh fields' button in the bottom left corner, then click apply

5) Inactive Account

The account you are trying to add may not be active or accessible, so ensure that the needed account is active and accessible for data integration.

6) SP API Access

For platforms like Seller Central or Vendor Central, you may need to ensure that the necessary SP API access is granted for data integration.

7) Time Delay

It might take some time, usually 24 hours, for the added account to be fully reflected as a data source.

8) Report Settings

Check whether the specific report you want to access is enabled under the report settings for the account type.

9) Templates

If you are using Looker Data Studio templates and seeing only demo accounts, please login with the Gmail ID that you have connected with Intentwise and copy the template to see the accounts to which you have access.

10) Data on Amazon Console

Make sure the account has relevant data available on the Amazon console for the specified date range. If you still face issues, share the relevant reports from the Amazon console with the support team for further assistance.

Always double-check the configuration and integration steps when encountering issues getting the data in the data destinations. If the problem persists, don't hesitate to reach out to the platform's support or help center for more guidance.

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