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Frequently Asked Questions (FAQs)
Frequently Asked Questions about Intentwise Platform by our customers such as credit card update or setup, how to provide access to their advertising account
How to Add Custom Product Attributes/ Brand ASINsRead this article to set up Brand ASINs to identify products that belong to your account at Intentwise platform
Access and Setup
From creating new accounts on Intentwise to revoking API access, here are the FAQs about access and setup on the Intentwise platform.
How to Add/Assign New Users to Intentwise?Read this article to learn how to add new users, assign user roles and accounts to those those users in Intentwise
How to Add New Accounts on IntentwiseRead this article to learn how you can add new accounts and enable new accounts on the Intentwise platform
Disable Accounts on IntentwiseRead this article to learn how you can deactivate/disable an account you no longer need on the Intentwise platform
How to Provide API access to Amazon AttributionRead this article to learn how you can provide API access to your Amazon Attribution account and add it to the Intentwise platform
How to provide DSP Account AccessRead this article to learn how you can add and provide access to Amazon Demand Side Platform (DSP) accounts within Intentwise
How to Provide API Access to Seller Central DataSee your Total ACOS, Total Units, & Total Revenue by providing Seller Central SP-API access on top of your advertising account access.
How to Provide API Access to Vendor Central DataTo view your Vendor Central data on Intentwise, follow this step-by-step guide to grant us access to your account.
Revoke Amazon Advertising API AccessRead this article and watch a step-by-step tutorial on how you can Revoke Amazon Advertising API Access for Third Party Tools.
Unable to see data in Data Destinations?Read this article for the most common reasons for not being able to see account(s)/data in the data destinations and how you can resolve it.
Audit-Only AccountsAudit-only accounts allow agencies to assess campaign performance for 30 days before transitioning to regular billing.
How to Delete/Cancel My Account?Learn how to cancel your subscription to Intentwise Ad Optimizer, Intentwise Analytics Cloud, and other products.
Self-Signup Guide to the Intentwise PlatformRead this article to learn how you can provide access to your accounts and sign up for the Intentwise Platform
Revoke Amazon console AccessRead this article on how you can Revoke Amazon console Access for Third Party Tools
Billing
Have a question about billing or about invoices from Intentwise? Here are our FAQs about payment and other related issues.
How to Manage Credit Card DetailsThis article guides you on managing credit card information and adding payment methods on the Intentwise platform.
How Can I View My Past Invoices?This article provides step-by-step instructions on how to view and download your past payment invoices from the Intentwise Platform.
Account Closure & Pro-Rated Billing GuidelinesLearn how closing your account mid-month affects billing and how charges are calculated based on your contract and notice period.
Platform
Trying to troubleshoot a failed report download or an issue with rules-based bids from Intentwise? Our issues and troubleshooting FAQs can help.
Trouble Accessing the Intentwise platform?If you are facing issues logging into the Intentwise platform, read this article to learn how you can fix them
Troubleshooting Automated Rules ErrorsAutomated Rules will occasionally run into errors when executing. This article will walk through the steps to troubleshoot this.
Troubleshoot Data DiscrepancyLearn why you might find discrepancies when comparing Amazon Advertising Console data with Intentwise
Intentwise Business SLARead this article to learn about Data availability on Intentwise Platform, Analytics (Reporting) & Service Level Agreement (SLA)
Reporting
Running into issues or have lingering questions related to advertising reporting on the Intentwise platform? Our FAQs can help.
Why is Ad Revenue higher than overall sales?Read this article to learn why your Ad revenue for a product is higher than the overall sales in Amazon Seller Central for that product
How to Manually Sync Data From AmazonDiscover how to sync structural changes to campaigns and keywords from your Amazon console to the Intentwise platform whenever you want.