Chat Support:

  • Monday – Friday: 1st response time will be within 5-10 mins

  • Saturday – Sunday: 1st response time will be within 4-6 hours

Issue Resolution:

  • Critical issues will be resolved within 24 hours

  • High-priority issues will be resolved within 2-4 working days

  • Low-priority issues will be resolved within 4-6 working days

Please note that issues beyond our control will have to be relied on by our partners, such as Amazon, Walmart, Instacart, etc. In those instances, we cannot adhere to the timelines mentioned above.

New Feature Requests:

The below chart identifies the subscription type (i.e. Amazon Advertising, Walmart, Intentwise Analytics), setup timeline, historical data captured, and daily sync schedule.

Subscription

Initial setup timeline

Historic data

Daily Sync Schedule

Intentwise Analytics Cloud

Amazon Advertising

Within 24 hours after the request is raised

Last 60 days' data

EU/JP – 6 AM CET

NA – 6:30 AM PST

Yes

Amazon Seller Central

Within 24 hours after the request is raised

Last 13 months' data (Only Orders Reports)

NA – 6:30 AM PST

Yes

Amazon Marketing Stream (AMS)

Within 24 hours after the request is raised

Current day data

Hourly push from Amazon

Yes

Amazon Vendor Central

Within 24 hours after the request is raised

Last 13 months' data (Only Vendor Sales Diagnostics Reports)

NA – 6:30 AM PST

Yes

Amazon Marketing Cloud

Within 5 business days

Last 7 days' data

NA - Tuesday 8:00 AM PST

Yes

Amazon Content Analytics and Share of Voice

Can be enabled at any point in time. However, once the Keywords and ASINs are set under Settings, it will run at the scheduled time and will be available within 3 hours after the run

Current day data

Depends on the User Settings

Yes

Amazon DSP

Within 24 hours after the request is raised

Last 30 days' data

3 AM PST

Yes

Amazon Attribution

Within 24 hours after the request is raised

Last 30 days' data

4:30 AM PST

No

Instacart Advertising

Within 24 hours after the request is raised

Last 60 days' data

5:30 AM PST

No

Criteo Advertising

Within 24 hours after the request is raised

Last 30 days' data

2:30 AM PST

Yes

Walmart Advertising

Within 72 hours after the request is raised

Last 60 days' data

10 AM PST

Yes

Intentwise Analytics Cloud - Looker Studio (Google Data Studio or GDS)

Within 24 hours after enabling an account under Data Source

Same as platform data

8:30 AM PST

N/A

Intentwise Analytics Cloud - Power BI

Within 24 hours after enabling an account under Data Source

Same as platform data

7:30 AM PST

N/A

Intentwise Analytics Cloud - Tableau

Within 24 hours after enabling an account under Data Source

Same as platform data

7:30 AM PST

N/A

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